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Refund & Return Policy

Refund and Return Policy for MassageChairGuys.com

Last Updated: April 1, 2024

Thank you for shopping at MassageChairGuys.com. We strive to ensure your satisfaction with every purchase. Please review our refund and return policy below:

General Policy:

  1. Refunds: We offer refunds on eligible items within [number] days of the purchase date. Please note that shipping charges are non-refundable.
  2. Returns: Items must be returned in their original packaging, unused, and in the same condition as received. Any signs of use or damage may result in denial of the return.
  3. Restocking Fee: A restocking fee of [percentage]% may apply to returned items, depending on the manufacturer's policy.

Manufacturer-Specific Policies:

  1. [Manufacturer Name]: Items from [Manufacturer Name] are subject to their specific return policies. Please refer to the manufacturer's website or contact our customer service for more details.
  2. [Manufacturer Name]: Items from [Manufacturer Name] may have a different return window and eligibility criteria. Kindly check the product documentation or contact our support team for assistance.
  3. [Manufacturer Name]: Returns for [Manufacturer Name] products must adhere to their guidelines, including any special instructions for packaging and shipping.

How to Initiate a Return:

  1. Contact Us: To initiate a return, please contact our customer service team at info@massagechairguys.com or 813-412-8966. Provide your order details and reason for return.
  2. Approval: Our team will assess your request and provide instructions on how to proceed with the return, including any required documentation or shipping labels.
  3. Return Shipping: Customers are responsible for return shipping costs unless the return is due to a product defect or error on our part.

Refund Process:

  1. Inspection: Once we receive your returned item, our team will inspect it to ensure it meets the return criteria.
  2. Refund Issuance: Approved refunds will be processed within [number] business days to the original payment method.
  3. Notification: You will receive an email notification once your refund has been processed.

Exclusions:

  1. Final Sale Items: Certain items may be marked as final sale and are not eligible for return or refund. Please check the product description for details.
  2. Hygiene Products: For hygiene reasons, certain products such as massage chair cushions may not be eligible for return if the packaging has been opened.

Contact Us: If you have any questions or concerns about our refund and return policy, please don't hesitate to contact us at info@massagechairguys.com or 813-412-8966. Our customer service team is here to assist you.

Note: This policy is subject to change without prior notice. Please refer to the latest version on our website for the most up-to-date information.

Payment Policy for MassageChairGuys.com

Last Updated: April 1, 2024

Thank you for choosing MassageChairGuys.com for your massage chair purchase. Please review our payment policy outlined below:

Accepted Payment Methods:
1. Credit Cards: We accept payment via major credit cards, including Visa, Mastercard, American Express, and Discover.
2. Debit Cards: We also accept payment using debit cards with the Visa or Mastercard logo.
3. PayPal: Customers can choose to pay securely using their PayPal account.
4. Other Payment Methods: Additional payment methods may be available and will be indicated during the checkout process.

Payment Authorization:
1. Authorization: By providing your payment information, you authorize us to charge the total amount of your order, including applicable taxes and shipping fees, to the selected payment method.
2. Security: We utilize industry-standard encryption and security protocols to protect your payment information and ensure secure transactions.

Payment Processing:
1. Processing Time: Payments are processed immediately upon completion of your order. You will receive a confirmation email once your payment has been successfully processed.
2. Pending Charges: In some cases, your bank or financial institution may place a temporary authorization hold on your account for the amount of your purchase. This hold will be released once the transaction is completed.

Order Confirmation:
1. Confirmation Email: Upon successful payment, you will receive a confirmation email containing details of your purchase, including order number, items purchased, billing amount, and shipping information.
2. Order Modification: Any requests for order modification or cancellation must be made within [number] hours of placing your order. After this time, we may not be able to accommodate changes.

Payment Security:
1. Data Encryption: Your payment information is encrypted and transmitted securely using SSL (Secure Socket Layer) technology to protect against unauthorized access.
2. Fraud Prevention: We employ fraud detection measures to safeguard against unauthorized transactions and protect the integrity of our payment process.

Contact Us:
If you have any questions or concerns about our payment policy, please don't hesitate to contact us at info@massagechairguys.com or 813-412-8966. Our customer service team is available to assist you during our business hours.

Note: This policy is subject to change without prior notice. Please refer to the latest version on our website for the most up-to-date information.