Refund and Return Policy for MassageChairGuys.com
Last Updated: April 1, 2024
Thank you for shopping at MassageChairGuys.com. We strive to ensure your satisfaction with every purchase. Please review our refund and return policy below:
General Policy:
- Refunds: We offer refunds on eligible items within [number] days of the purchase date. Please note that shipping charges are non-refundable.
- Returns: Items must be returned in their original packaging, unused, and in the same condition as received. Any signs of use or damage may result in denial of the return.
- Restocking Fee: A restocking fee of [percentage]% may apply to returned items, depending on the manufacturer's policy.
Manufacturer-Specific Policies:
- [Manufacturer Name]: Items from [Manufacturer Name] are subject to their specific return policies. Please refer to the manufacturer's website or contact our customer service for more details.
- [Manufacturer Name]: Items from [Manufacturer Name] may have a different return window and eligibility criteria. Kindly check the product documentation or contact our support team for assistance.
- [Manufacturer Name]: Returns for [Manufacturer Name] products must adhere to their guidelines, including any special instructions for packaging and shipping.
How to Initiate a Return:
- Contact Us: To initiate a return, please contact our customer service team at info@massagechairguys.com or 813-412-8966. Provide your order details and reason for return.
- Approval: Our team will assess your request and provide instructions on how to proceed with the return, including any required documentation or shipping labels.
- Return Shipping: Customers are responsible for return shipping costs unless the return is due to a product defect or error on our part.
Refund Process:
- Inspection: Once we receive your returned item, our team will inspect it to ensure it meets the return criteria.
- Refund Issuance: Approved refunds will be processed within [number] business days to the original payment method.
- Notification: You will receive an email notification once your refund has been processed.
Exclusions:
- Final Sale Items: Certain items may be marked as final sale and are not eligible for return or refund. Please check the product description for details.
- Hygiene Products: For hygiene reasons, certain products such as massage chair cushions may not be eligible for return if the packaging has been opened.
Contact Us: If you have any questions or concerns about our refund and return policy, please don't hesitate to contact us at info@massagechairguys.com or 813-412-8966. Our customer service team is here to assist you.
Note: This policy is subject to change without prior notice. Please refer to the latest version on our website for the most up-to-date information.